FAQ

eat@sprinkles.com

 

How do I care for my Sprinkles Cupcakes?

It is important to keep your Sprinkles Cupcakes at room temperature. Do not refrigerate them as this will dry out the cake. To preserve freshness, ask for a Sprinkles ziploc bag at our bakery, plastic wrap the box or place the cupcakes in an airtight container and freeze.


How long do Sprinkles Cupcakes stay fresh?

We encourage you to enjoy them at their freshest, on the day of purchase. If you plan to keep your cupcakes longer than two days, ask for a Sprinkles ziploc bag at our bakery, plastic wrap the box or place the cupcakes in an airtight container and freeze.


Do you gift wrap or do gift baskets?

For the ultimate gift, we offer the premium Sprinkles Gift Box which holds a dozen cupcakes and is sealed with your choice of color band.


Do you sell mini cupcakes?

Yes, our bakeries sell an assortment of minis available for walk-in guests. You may also advance order 1 dozen or more minis of the same flavor.


Can I order in advance?

We now have 2 different ways to order.  Sprinkles Now! is the fastest way to order or have cupcakes delivered for small to medium sized orders up to 7 days in advance- this can be done through our Sprinkles Now! mobile app or selecting Sprinkles Now! through the Order Now links on our website.  For catering orders, custom decorations, layered cakes, minis and further scheduled out orders you may place an order through our catering site.  The catering ordering channel includes pickup orders within 2 hours or delivery within 4 hours through a white glove courier service. Order cupcakes online or call (888) 220-2210.


If I order in advance, can I order any of your flavors?

We can make all our flavors of the day.  Check when ordering for flavors available on certain days of the week.  So, if you are ordering for pickup or delivery on a Monday, please choose from our Monday flavors.


If I order in advance, do I have to wait in line to pickup my cupcake order?

Skip right to the front of the line! Just give our counter staff your name and they will take care of you.


Can I place an order for cupcakes on the same day that I need them?

On the Sprinkles Now! channel you can order from our everyday flavors of regular cupcakes, cookies, brownies and assorted boxes for with ASAP delivery and pickup options available.  Through our catering ordering site you may place an advance orders for pickup in 2 hours or delivery within 4 hours. Order cupcakes online or call (888) 220-2210.


Do you ship cupcakes by mail?

Sprinkles does not currently ship our cupcakes by mail. We do ship our cupcake mixes and other retail items. To place an order for retail shipping, order online or call our dedicated order line at (888) 220-2210.


Does Sprinkles offer franchising?

Sprinkles does not offer franchises, however we are growing quickly and hope to open in a town near you soon!


Can you do cupcakes for my wedding?

Yes!  See our wedding page for ideas and inspiration.


Can you do custom decorations?

Yes! We can print your graphic on our sugar decorations – great for corporate gifts, weddings and special occasions! For more information, visit our custom decorations page. We also offer a variety of custom and seasonal decorations.


Can you write Happy Birthday on my cupcakes?

Say it with Sprinkles! Sprinkles Message Boxes spell out the perfect sentiments from HAPPY BDAY to I LOVE YOU. Or, design your own box using Sprinkles letter and graphical decorations.


Do all of your cupcakes contain dairy/sugar/peanuts?

Sprinkles Cupcakes offers Sugar FreeGluten Free and Vegan versions of our Red Velvet cupcakes daily at all bakeries. We also now have a Gluten Free Lemon Blueberry cupcake available daily.  However, we bake with flour, dairy, sugar, peanuts and walnuts on the premises, so Sprinkles is not recommended for those with severe allergies to these ingredients.


Do your cupcakes contain trans fats?

Sprinkles Cupcakes contain no trans fats.