Frequently
Asked Questions

There are 3 ways to order based on your zip code – 1. Local Bakery Pickup, 2. Local Bakery Delivery, or 3. Nationwide Shipping.

1. Website

• Sprinkles LOCAL is the fastest way to order cupcakes, cookies, and brownies for pick-up or delivery from any of our local bakeries. We even have messages boxes for every occasion–birthday, thank you, baby and more! Place a Sprinkles LOCAL order here.
• Sprinkles NATIONAL is perfect for sending orders to addresses outside of our local bakery delivery radius. We ship to all states excluding Alaska and Hawaii.

2. Sprinkles App

Download the app for iOS and Android to place local and national orders.

3. By Phone

Our Guest Service team is happy to help place your order and answer any questions by phone. The team can be reached at 888-220-2210.

4. In-Bakery

Visit one of our 23 bakeries in CA, AZ, NV, TX, IL, FL, DC, NY, or UT. Find a bakery here.We are currently not accepting cash at any of our bakeries except in New York.

Our Guest Service team is happy to help you with your order and answer any questions by email: order@sprinkles.com or by phone at 888-220-2210.

Visit our website "Our Menu" tab at the top of the page to see all our product categories of what we offer both locally and through our National Shipping channels. 

You can find calorie information here.

Yes! The fastest way to place a same day web order is through Sprinkles LOCAL for pickup or delivery. Select from our best sellers, seasonal offerings, cookies, brownies, and pre-set message boxes for every occasion. We offer ASAP delivery and pick-up options same day. Cupcake personalization and cake orders must be placed at least a day in advance. Personalized orders with custom printed decorations must be placed 2 days in advance.

When you arrive, proceed to the designated Order Pickup area inside and locate your order by the pickup name marked on the bag. Please arrive on or after your designated pickup time. You will be charged for any order not picked up, as we bake fresh daily and do not hold orders overnight.

Sprinkles partners with third-party couriers to assist with all of our deliveries. Our courier partners work hard to ensure your delivery will arrive as close to the scheduled time as possible.

See our National Shipping section below for nationwide delivery information. 

Delivery fees are set by our third party courier partners and vary based on location, distance from bakery, and driver availability.

A 24-hour cancellation notice is required on all advanced orders. A 48-hour notice is required on all personalized orders with custom printed decorations.

Yes, we bake fresh daily! You can select from our best sellers or enjoy our seasonal flavors.

• When you arrive at the bakery, let an associate know you are there to pick up an order.
• For bakeries that offer curbside, please call the number listed on your email confirmation when you arrive.

Yes, we offer a rotating monthly mini sampler. Each sampler contains three mini cupcakes that cannot be modified. Orders larger than 6 samplers must be placed at least 24 hours in advance. 

Ice cream is no longer available on our menu except at our Disney Springs location. However, we do offer other delicious treats in addition to our cupcakes like freshly baked cookies, brownies, layer cakes, cookie parfaits, and chocolates. We look forward to offering more, new treats in the future - stay tuned!

In an effort to provide easy and contact-less experience for our guests, all our bakeries are cashless with the exception of our New York, upper east side location. Going cashless also helps provide a better and safer bakery environment for our bakery associates. We accept payments from credit cards, debit cards, Apple Pay and Google Pay. 

It is important to keep your Sprinkles cupcakes at room temperature. Do not refrigerate them as this will dry out the cake.

We bake fresh daily with no added preservatives, and as such our cupcakes are always best the day they are purchased.

Given that we bake fresh daily without any added preservatives, we cannot ensure the same level of freshness and quality during transportation, considering factors such as cabin pressure and airplane conditions.

• Visit "Nationwide Shipping" to view our menu. Our nationwide shipping menu is more limited than our local menu. Currently, we offer cupcakes, a layer cake, cookies, chocolates, pupcake packs, gift cards, and retail items for nationwide shipping.
• If you are near a bakery you can order for local delivery or pickup following the "Local Pickup & Delivery" menu.

• We currently ship within the contiguous U.S. (not available in Alaska or Hawaii).
• We deliver Tuesday through Friday. Saturday, Sunday, and Monday delivery is not available. 
• When checking out, we ask you to select a delivery date. This is the day that your package is set to arrive. To receive next day delivery, you must place your order by 1pm PST. 

Not at this time, we will keep you posted!

• Cupcakes are currently only available for next day shipping. Cookies and Pupcake Packs are available for next day or 2-day shipping. We also have a few non-treat items that offer ground shipping!
• FedEx next-business-day delivery has an estimated arrival by 4:30 p.m. to U.S. businesses and by 8 p.m. to residences. This is an estimate so please ensure that additional time is allocated in case deliveries are made past these times. See the FedEx website for more details on their overnight shipping services. We currently ship within the contiguous U.S. (not available in Alaska or Hawaii).
• For gift cards shipped using USPS 1st Class mail, please expect your package to arrive between 1 - 5 business days. During holidays USPS can get delayed and there is no guarantee on delivery timing for 1st Class mail. If you need your gift card by a specific time please upgrade to FedEx shipping. More info on USPS 1st Class mail delivery is here.

We require all modification requests be submitted at least 24 hours before the ship date of your order. To add any updates or make any order modifications, please contact Guest Services at 888-220-2210. We do our very best to accommodate all requests, however not all requests are guaranteed to be fulfilled. Please be sure to double check all order information before submitting your order. 

Yes, we can update the address for your order, as long as you contact us at least 24 hours before the order is set to ship. To add any updates or make any order modifications, please contact Guest Services at 888-220-2210.

If delivery information is inputted wrong, which results in a delay or non-delivery, the order will not be eligible for any refunds or redeliveries. To add any updates or make any order modifications, please contact Guest Services at 888-220-2210.

We do everything possible to ensure your order arrives on time. However, once a package ships, there are factors out of our control that may come up and cause a late or delay in delivery. Our carriers may experience delays due to weather, mechanical errors, or natural disasters. To add any updates or make any order modifications, please contact Guest Services at 888-220-2210. 

Given the perishable nature of our offerings, we do not offer returns/exchanges/refunds unless an unintended mistake was made by Sprinkles (e.g., missing or damaged treat). Please ensure you enter all shipping information correctly. All modifications require at least a 2-days' notice.

• No, but we encourage all guests to ensure cupcakes are brought inside as soon as possible. (Note: There is an option when ordering to have someone sign upon delivery, but it isn’t required.)
• Guests will receive a tracking number, which will be emailed separately. Tracking information is not part of the initial order confirmation. 
• FedEx will send an email confirming delivery has arrived. The email is sent the email you provided during ordering.

Yes, you will be prompted to include a gift note when you place your order.

• No, there will not be a receipt in the box that is being shipped (perfect for gifting!).
• Your receipt will be emailed to you at the time of purchase, and a confirmation will be sent to you at the time of delivery.

Yes, they are the same cupcakes as in our bakeries. However, we do flash freeze our national delivery cupcakes to lock in freshness.

Not at this time, but we'll keep you posted!

Upon arrival, cupcakes/cookies/pupcakes/cakes should sit at room temperature until they reach an internal temperature of 70° (approximately 6-8 hours for cupcakes, cookies, and pupcakes; approximately 8-12 hours for cakes) before eating!

This is completely normal as cupcakes start to thaw and will not damage the quality of the product.

Our treats are best enjoyed day of, however you can keep your cupcakes frozen and move them to your freezer upon delivery. 

Our national shipping cupcakes go through a unique commercial flash freezing process to lock in freshness. This is NOT the same as placing your cupcakes in a home freezer. Please store your cupcakes at room temperature. Do not refrigerate.

• All of our decorations, including our signature modern dots, are extra delicate, so we include them in a separate package inside your shipment.
• Upon thawing, the modern dots can easily be placed on each of the cupcakes

• Our dog bone decorations are extra delicate so we include them in a separate package inside your shipment.

Please email us at order@sprinkles.com or call our team (888) 220-2210.

All our National Shipping orders are baked fresh, hand frosted and then flash frozen and shipped from our kitchen in Las Vegas.

No, at this time cupcakes that are shipped are not eligible for Perks points.

Please call our team at (888) 220-2210 to redeem gift cards for National Ship orders.

Sprinkles’ cupcakes do not contain trans fats.

Our products are not certified Kosher.

• Yes! We can print your graphic on our sugar decorations (1.5” in diameter) – great for corporate gifts, weddings, and special occasions! We also offer a variety of sugar decorations and lettering option.
• For more information, visit Sprinkles Studio. 

• No, unfortunately are unable to make personalization modifications to our layer cakes at this time.

Say it with Sprinkles! Sprinkles Occasion Boxes spell out the perfect sentiments from BDAY to I LOVE YOU or personalize your own box using Sprinkles letter and decorations.

Yes! Contact our Guest Services team for catering and events at order@sprinkles.com or 888-220-2210.

Customizations that contain obscene, indecent, profane or explicit copy or images are not allowed as decorations.

For the ultimate gift, we offer signature Sprinkles’ dozen boxes in Red, Yellow, Black and Celebration variations. We also offer Happy Birthday gift wrap and seasonal/holiday gift wraps for our standard dozen boxes and national shipping boxes.

Yes, we now offer franchise opportunities. Please visit our franchise page here.